Q: What do I do if I'm having trouble placing an order online?
PAF: If you are experiencing technical difficulties with the website or need help ordering online, please don’t hesitate to contact us.
＋86 400 617 9267 (09:00-18:00, China Standard Time)
Q: It takes too long for delivery?
PAF: PAF partners with SF Express to ensure the quality of delievery. For specific delivery times and areas, please check: Delivery Info.
Q: I've paid online, but why does the order register as "Unpaid"?
PAF: Please check your online banking transaction records first (You can call the bank's customer service or log into your Personal Online Banking website, etc.) to verify that the payment was made.
Q: When the payment will be refound if I've canceled my order,
PAF: After a cancel order is successfully placed, a refund will be returned to your bank account at the same day.
Q: Can I get an invoice mailed to me?
PAF: Please don’t hesitate to contact us.
Tel: ＋86 400 617 9267 (09:00-18:00, China Standard Time)
Q: What if I'm not happy with the quality of the items delivered?
PAF: We aim to deliver only the finest quality products. If anything you receive doesn’t meet your expectations, please contact us before you accpet the delievery. Please also take picutre of parcel and send to us firstname.lastname@example.org within 48 hours. Our Customer Service department is always ready to help you.